Thursday, November 14, 2013

Posting on Google+

I'm not posting here (and haven't been for awhile).

My posting is exclusively over on Google+. Circle me (+Gene Stuckey).

Wednesday, November 04, 2009

How To Turn compiz off

I had turned on the Desktop Effects (compiz) in Fedora 12 Beta while testing a newer kernel. It worked great.
When I rebooted back to the current kernel and logged in, the display was messed up because this kernel did not support compiz.

So I needed to use gconftool-2 on the command line to disable it.

Just documenting here so I can find it again.

Set the windowmanager back to metacity:
gconftool-2 --type string --set /desktop/gnome/session/required_components/windowmanager metacity

Verify that the setting took:
gconftool-2 --get /desktop/gnome/session/required_components/windowmanager

Saturday, February 07, 2009

DTV Delay Act

I really don't think the DTV Delay Act is going to make much difference. The people that haven't made the switch yet are probably just going to procrastinate until June now. I think the only thing that will really work is when their analog signal goes away. They've already had years to prepare.

Cringely had a good post on this back in January.

I do like that the White House posts the bills and lets us comment before the President signs them. Very cool and open.

Friday, February 06, 2009

Continuing Saga - Seagate Barracude Drive Firmware Support Fiasco

As I mentioned in my previous post, one of my drives reports a firmware version of SX15. So I had submitted a case 01/31/2009 to Seagate support in order to find out if I should update that drive. I finally got a response on 02/03/2009:
According to our records, this drive was shipped with SD15 firmware - it could be that the drive controller is interfering with reporting the drive's firmware correctly to the drive detect utility.

You can verify the firmware on the drive my looking at the drive label - it should read "SD15". If so, then you can update the firmware if appropriate.
I checked, and the label does indeed say SD15. I have a really hard time believing the drive controller is interfering with reading the firmware version of this drive, but not the other. It's more believable that someone mistyped the firmware version when they loaded it. Who knows...

I am impressed that they only took basically one business day to respond to this case.

Still no response to the case I submitted on 01/22/2009 about the SMART failures I'm seeing since upgrading the firmware on 1 on my drives.
5 Reallocated_Sector_Ct 0x0033 003 003 036 Pre-fail Always FAILING_NOW 2004
I wonder if I should just create a new case.

I won't be upgrading the firmware on my second drive until I get some resolution on that SMART failure.

Saturday, January 31, 2009

Seagate Barracude Drive Firmware Support Fiasco

I really need to write a long post about this fiasco. Also mentioned here and here.

I have two drives (both the 1TB model ST31000340AS) that seem like they could be affected by this. I did as Seagate said in their original Knowledge Base article, I emailed my model numbers, serial numbers, and firmware versions to discsupport@seagate.com. I did this on Jan 17. I did not receive an automated reply back. So after a few hours, I also created an account and submitted a case using their online support. I got this email reply:
Your inquire Case #00163372 has been escalated to a Customer Support Agent. You should expect a response from us within 24 hours.
First, nice English. Your inquire Case, what?

Second, I did not receive any response within 24 hours. In fact, I never received a response for this case. It was automatically closed on Jan 26. This is unacceptable customer support. You cannot close a support case without ever contacting the customer. A thread about the closed cases has been started on their forums and the moderator has said it was a glitch and they are working on fixing it. Sure. We'll see about that.

My original email did receive an automated response on Jan 23 (6 days after submitted) pointing me to the Knowledge Base article that I had referenced in my original email. It had been updated to point to the now released firmware updates.

The problem with this is that one of my drives has firmware version SX15, which is not listed as one of the affected versions. But it is awfully close to the SD15 version that is affected. Others in the forums have been told by Seagate support that the X is just a typo and the version is really SD15.

So I've submitted another case to support today to see if they will tell me whether I need to update this drive or not.

All I can say is Seagate customer support = FAIL!

I don't fault Seagate for having the issue in the first place. Everything has bugs. But you need to handle the support in a more professional way if you want to keep your customers.


Stay tuned for another post on the actual saga of updating the other disk...

Sunday, October 26, 2008

Voted Today

We voted today. Early voting is great. It was relatively quick, although there was a line of about 10 people in front of us when we got there. I imagine election day will be worse.

It seems that a lot of people are taking advantage of early voting. According to the stats for our county, it looks like around 10% of registered voters had voted as of last Thursday.